Frequently Asked Questions

500 pcs per model - for all models, always. Sample orders are welcome before bulk commitment.

Our WQ-80 series (8 models) carries the full EU CE suite - RoHS (2011/65/EU), EMC (2014/30/EU), LVD (2014/35/EU, EN 60335-2-9) - plus UKCA for the UK and ErP standby power testing. Certificate copies and test reports are available on request for covered models.

Yes. We build 220-240V / 110V variants with EU, UK, US or AU plugs to match your destination market. Several models feature universal voltage (AC220-240V) as standard. Custom certification support (e.g. SNI for Indonesia) can be arranged.

35-40 days after deposit received, confirmed with your quotation. 5 production lines and 300,000 pcs monthly capacity let us schedule standard orders and OEM projects in parallel.

Yes - we support trial orders and sample requests at any time. Sample charge per model is confirmed with your quotation, so you can test quality before the bulk order.

Simple flow: (1) share your idea, drawing or reference photo; (2) we confirm 2D/3D drawings and spec sheet; (3) sample for your approval; (4) pilot run; (5) mass production with 4-step QC. Our sales engineers reply within 12 working hours at every stage.

40+ countries, including the EU, North America, the Middle East, Southeast Asia and India. Site and documentation available in English, Arabic, Spanish and Thai.

Export terms are quoted FOB / CFR / CIF per your requirement; payment terms are confirmed per order (T/T common).

Every batch passes our 4-step QC before packing. Warranty and after-sales terms are specified in the sales contract; factory defects are covered per the agreed policy.

From the Downloads section below - 2025 Company Profile & Catalog, plus certificate PDFs. Or request the latest version via the inquiry form (we reply within 12 working hours).